ServiceNow Consulting Services

IT Solutions & Services


Aoop Cloud Solutions - ServiceNow

Implementing Servicenow Solutions (Core Applications)

Tailor-made consulting services and implementation of ServiceNow CORE solutions using world's best practices.

ServiceNow ITSM
(IT Service Management)

Servicenow ITSM (IT Service Management) has been a market leader for years, being considered the most powerful platform, full of innovative resources for effective management and governance of your IT services.

The main functional capacities of the platform are:

  • Incident management
  • Problem management
  • Management of Changes
  • Request management
  • Asset and cost management
  • Walk-Up Experience​
  • Agent Workspace​
  • Now Mobile
  • Mobile Agent
  • Knowledge management
  • Configuration Management
  • Dynamic Translation
  • Reports & Dashboards
  • Service level management
  • Benchmarks
  • Research and evaluations
  • Virtual Agent​
  • Predictive Intelligence
  • Performance Analytics
  • Continual Improvement Management​
  • Service Owner Workspace​
  • Vendor Manager Workspace​

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Additional Services & Solutions​

Service Automation & SSC Processes
(Shared Services Center)

Tailor-made implementation of ServiceNow ITSM, CSM solutions or NOW PLATFORM for automation of Shared Services Center (SSC) processes, using ServiceNow's best practices.

Improvement or Adoption of Assets and Configuration Management Processes (CMDB)

Revision & Enhancement of Configuration Management (CMDB) & Automatic CI Discovery by using Discovery solution (ITOM).

Revision & Optimization of your Services Catalogue

Revision & Structuring of ServiceNow's Services Catalogue from an Offers and Products perspective.

PMO as a Services

Implementation, Operation & Coach for your PMO through Multidisciplinary Squad Structure using ServiceNow ITBM, Agile & SAFe tools.

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