ServiceNow Consulting Services

Customer Solutions

Solutions & Services for your Costumers

Aoop Cloud Solutions - ServiceNow

Implementing Servicenow Solutions

Tailor-made consulting services and implementation of ServiceNow CORE solutions using world's best practices.

ServiceNow CSM
(Customer Service Management)

ServiceNow CSM (Customer Service Management) allows you to go beyond ordinary costumer service solutions. Connect customer services to other teams to solve any problems quickly and proactively.

The main functional capacities of the platform are:​

  • Agent Workspace​
  • Case Management
  • Omni-Channel
  • Visual Workflow and Automation
  • Self-service
  • Knowledge Management​
  • Communities
  • Service Management for Issue Resolution​
  • Customer Service Management mobile app
  • Major Issue Management​
  • Advanced Work Assignment
  • Customer Data Management ​
  • Visual Task Assignment
  • Researches
  • Reports & Dashboards
  • Proactive Customer Service Operations
  • Predictive Intelligence
  • Performance Analytics
  • Virtual Agent
  • Customer Project Management​
  • Continual Improvement Management​

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